Frequently Asked Questions

Delivery is instant. Your licence key and activation instructions are sent by email to the address used at checkout as soon as your payment is confirmed. If it hasn’t arrived, please check your spam/junk folder, then contact our support team with your order number and we’ll resend it right away.

Your licence key and activation instructions are sent directly to your email. You can also check your order status on our Order Status page.

Yes. Since every product is delivered by email, there’s no shipping cost of any kind — no carrier fees, no freight charges, ever.

Belkode LLC currently sells to customers in the United States. See our Delivery & Payment Policy for full details.

Contact us immediately by email or phone with your order number. Since delivery is instant and automated, we can’t guarantee redelivery to a different address once it’s sent, but our support team is always happy to help sort out delivery issues.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption and processed through PCI-DSS-compliant payment gateways. See our Billing Policy for details.

We don’t currently offer financing or payment plans. All orders must be paid in full at checkout.

Yes. Our website is protected with SSL encryption and all payments are processed through PCI-DSS-compliant gateways. We never store your full card number on our servers.

Yes, any time before your licence key has been delivered. Because delivery is automated and near-instant, contact us as soon as possible if you need to cancel. See our Cancellation Policy for full details.

Contact us immediately by email or phone and we’ll do our best to accommodate changes before your licence is sent.

We offer a 90-day return policy on all licences that haven’t yet been activated. Contact us by email or phone to get started. For full details, visit our Refund & Returns Policy.

No. There’s nothing to ship back and we never charge restocking fees on any return.

Once your return is approved, we process the refund to your original payment method right away. Your bank or card issuer may take 5–10 business days to show it in your account — that final step is outside of our control.

Email us at contact@belkode.com with your order number and the product you’d like instead. Our team will guide you through the process.

Email us with your order number and a description of the issue. We’ll verify the key and either replace it or issue a refund under our Refund & Returns Policy — whichever you prefer.

Yes. Belkode LLC sources genuine Microsoft licences through an authorized Microsoft CSP (Cloud Solution Provider) partner, and every key is checked for authenticity before it’s listed. See our Product Authenticity & Sourcing page for details.

It depends on the product. We carry both Windows and Mac editions of Microsoft Office, so check the product title and description before purchasing to confirm it matches your operating system.

Most of our licences — like Office 2021 and 2024 — are lifetime, one-time purchases with no recurring fees. Where a product is subscription-based, that’s stated clearly on the product page.

Activation limits are defined by Microsoft’s own licensing terms for the product edition you purchase — check the product page for specifics before buying.

Yes, our support team is available Mon–Sat, 9 AM–5 PM ET to help with activation or any questions about your order. Reach us anytime by email or phone.

Once you have your key, redemption is quick:

• Go to setup.office.com and sign in with (or create) a Microsoft account.
• Enter your licence key exactly as it appears in your delivery email.
• Follow the on-screen prompts to download the Office installer for your device.
• Run the installer and sign in with the same Microsoft account to complete activation.

If any step looks different from what’s described here, contact our support team with a screenshot and we’ll walk you through it. See our full Installation Guide for more detail.

Open Settings > System > Activation, select “Change product key,” and enter the key from your delivery email. Windows will verify and activate automatically. If you’re upgrading from an existing Windows installation, save your work first — reach out if you’d like guidance before you start.

Take a screenshot of the exact error message (and any error code shown), then email it to us with your order number. Our support team will identify the cause and walk you through the fix or, if the key itself is affected, replace it under our Refund & Returns Policy.

Yes. Both Windows and Office activation require an internet connection at least once, so Microsoft can verify the key. After that, the software runs normally offline.

This depends on the licence type and Microsoft’s own terms for that product edition — some editions allow reassignment to a new device, others don’t. Contact us with your order number and we’ll confirm what’s allowed for your specific licence.

Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, contact us with details about the problem.

Take a screenshot of the error and email it to us. Our team will investigate and resolve it as quickly as possible.